Our Policy

Thank you for choosing Zeena for your special day! We take pride in creating unique and customized pieces to complement your bridal ensemble. Please review our shipping policy below for details on delivery times and processes:

  • Customization and Production Time:

Every piece of our bridal jewelry is handcrafted and customized upon receiving your order. This ensures that each item is made with the utmost care and attention to detail.
Headpieces and Jewelry Sets: These items typically require 2-3 weeks from the date of order to complete and prepare for shipping.
Earrings: Our earrings usually take around one week to be ready for shipping.

  • Shipping Methods:

We offer standard shipping for all orders within Egypt Once your order is complete, we will notify you and provide tracking information for your package.

  • Rush Orders:

While we strive to accommodate urgent requests, please contact us directly if you require expedited production and shipping. 

  • Exchanges & Refunds: 

At Zeena, each piece of bridal jewelry is made to order and customized upn your order. Because of this, we are unable to offer refunds or exchanges on our custom items.

We understand that adjustments may be necessary, and we are happy to accommodate reasonable changes to your piece if possible.

Refunds will only be issued if:

  1. The item you receive does not match the product you ordered.
  2. The item arrives damaged or broken.

Please inspect your order upon delivery and contact us immediately if you encounter any issues. We are committed to ensuring your satisfaction and will work with you to resolve any problems promptly.

 

  • International Shipping:

For international orders, shipping times may vary depending on customs processing and local postal services. Please allow additional time for delivery outside of Egypt.

 

  • Order Tracking:

Once your order has been shipped, you will receive a confirmation email with tracking details. The shipping company will call you to schedule receiving timing.

 

  • Shipping Costs:

Shipping costs are calculated based on the destination and the weight of your order. These charges will be displayed at checkout before you finalize your purchase.

 

  • Address Accuracy:

Please ensure that your shipping address is accurate and complete to avoid any delays or misdeliveries. We are not responsible for orders shipped to incorrectly provided addresses.

 

  • Holiday Seasons:

During peak seasons such as holidays or special promotions, processing times may be slightly longer due to increased demand. We appreciate your patience and understanding during these times.
If you have any further questions about our shipping policy or need assistance with your order, please don't hesitate to contact our customer service team. We are here to ensure your bridal shopping experience is as smooth and enjoyable as possible.


Thank you for choosing Zeena for your special day!