Handmade different sized floral piece with pearls.
Shipping & Exchanges
Every Zeena piece is handcrafted and customized after your order is placed, so it can be prepared with care and attention to detail.
Production Time
Headpieces and Jewelry Sets: usually require 2–3 weeks from the date of order to be prepared before shipping.
Earrings: usually require up to one week to be prepared before shipping.
Rush Orders
If you need your order urgently, please contact us on Instagram before placing your order so we can confirm if faster production and shipping are possible.
Delivery Note
Packages cannot be opened while the courier is present.
Exchanges
At Zeena Headpieces, all pieces are custom-made upon order — we do not keep ready stock.
Only earrings are eligible for exchange within 1–2 days of receiving the order, through the exchange link attached.
Shipping fees related to exchanges are covered by the customer.
Any price difference will be refunded via InstaPay.
Refunds
Refunds are only available if:
The item received does not match your order.
The item arrives damaged or broken.
Please inspect your order after receiving it and contact us immediately if there is any issue.
Thank you for understanding that every Zeena piece is handcrafted specially for you.
PRODUCT CARE
To maintain the beauty and longevity of your Zeena pieces, follow these care tips:
Daily Care
Avoid Chemicals: Keep your jewelry away from harsh chemicals, perfumes, lotions, and hairsprays, as they can cause damage or discoloration.
Remove Before Activities: Take off your jewelry before engaging in activities such as swimming, exercising, or household chores to prevent damage or loss.
Store Properly: Store your pieces in a dry, cool place, preferably in individual pouches or compartments to avoid scratching or tangling.
Cleaning
Gentle Cleaning: Clean your jewelry regularly with a soft, lint-free cloth to remove dirt and oils. For a deeper clean, use a mild soap and warm water solution, gently scrubbing with a soft brush.
Dry Thoroughly: Ensure your jewelry is completely dry before storing it to prevent moisture-related damage.
