Green Floral Pin
Description
Shipping and returns
Every piece of our bridal jewelry is handcrafted and customized upon receiving your order. This ensures that each item is made with the utmost care and attention to detail.
Headpieces and Jewelry Sets: These items typically require 2-3 weeks from the date of order to complete and prepare for shipping.
Earrings: Our earrings usually take up to one week to be ready for shipping.
- Rush Orders:
While we strive to accommodate urgent requests, please contact us directly through instagram before ordering if you require expedited production and shipping.
- Exchanges & Refunds:
At Zeena Headpieces, all pieces are custom-made upon order — we do not keep ready stock.
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Earrings only are eligible for exchange (no full refunds).
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Any price difference will be refunded via InstaPay.
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Shipping fees for exchanges are covered by the customer.
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We do not offer refunds except in the following cases:
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The item received does not match your order.
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The item arrives damaged or broken.
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For all other products, orders must remain sealed when received and cannot be opened while the courier is present.
Thank you for understanding that our pieces are handcrafted with care, made just for you.
Refunds will only be issued if:
- The item you receive does not match the product you ordered.
- The item arrives damaged or broken.
Please inspect your order upon delivery and contact us immediately if you encounter any issues. We are committed to ensuring your satisfaction and will work with you to resolve any problems promptly.
PRODUCT CARE
To maintain the beauty and longevity of your Zeena pieces, follow these care tips:
Daily Care
Avoid Chemicals: Keep your jewelry away from harsh chemicals, perfumes, lotions, and hairsprays, as they can cause damage or discoloration.
Remove Before Activities: Take off your jewelry before engaging in activities such as swimming, exercising, or household chores to prevent damage or loss.
Store Properly: Store your pieces in a dry, cool place, preferably in individual pouches or compartments to avoid scratching or tangling.
Cleaning
Gentle Cleaning: Clean your jewelry regularly with a soft, lint-free cloth to remove dirt and oils. For a deeper clean, use a mild soap and warm water solution, gently scrubbing with a soft brush.
Dry Thoroughly: Ensure your jewelry is completely dry before storing it to prevent moisture-related damage.